Clean-Up & Removal Services

I don't know if you remember me, but back in February your wonderful crew of Cree, Gerald and Miguel came and helped clean my apartment.

Six months have gone by and again, I can't thank all of you enough! I have someone come in every other week for basic cleaning but I have kept up my apartment and I haven't gone back to my old ways. I take pride in both my home and myself now. I cook again for myself and I've also made other changes in my life. I told you then and I'll say it now, you all gave me my life back. Thank you again.

Mary J
Worcester MA

Ps, please say hi to Cree for me if you see her. She helped me so much. And Miguel and Gerald who made me laugh the whole time and made the process so much easier.

Mary Worcester MA

(Continue Reading) (Show Less)

After over 30 years of living (and accumulating items) in my one bedroom condo in Arlington, it required a thorough de-cluttering, deep cleaning, and removal of several large furniture items, as well as having the original wall to wall carpeting removed.

As an additional challenge, the condo building, and my unit, are dealing with a mice infestation.

Not even knowing where to begin, I stumbled on “Address Our Mess” online. Alex from the office put me in touch with Josh Raftner. Josh and I discussed the size of the condo, my specific requirements, and I was scheduled for the upcoming weekend.

Initially, I was expecting a three man crew for what was expected to be a one day job. Due to a mix-up, only Avery (my case manager), and Joshua were there for day one. Both men worked hard, and carefully, doing as much as they could without the third crewmember, (who also had additional cleaning supplies in his vehicle).

The next morning an additional crewmember (Jacob) was with the team, and five hours later, my condo was done! The apartment hasn’t looked (and smelled!) so clean in quite a while.

I would recommend “Address Our Mess”, Josh Raftner, and my specific cleaning crew without reservation. They helped make a difficult situation significantly less stressful. Thanks so much for your hard work and excellent service!

Mark Arlington, VA

(Continue Reading) (Show Less)

Dear Josh, After two days I still can’t come up with the right words to express my gratitude for all of the help your company provided us.

From my first phone call and your response to “clean up” days to final cleaning every person I have had contact with have been nothing but caring.
You and Megan made yourselves available 24/7 for any questions or concerns I had.
Dennard, Travon and Dennis did an outstanding “clean up” and then the final washing/sanitizing the walls, etc. Not only was their work outstanding the care and compassion they showed me made me feel like family was here helping out.
Dennard went out of his way to make sure I sat down and did not over due it. His words were always respectful and helpful. He even let me cry on his shoulder if I needed to.
I am forever grateful for the service you provide and the caring and compassionate way the work is done.
If you ever need a recommendation or someone who wants to talk to someone who has been through a “clean up” please feel free to contact me.
As I said in an earlier email, I will be thanking you for the rest of my life and your response was to wait until after the work was done. Well the work is done and I will be thanking you for the rest of my life.

Louann, PA

(Continue Reading) (Show Less)

Dear Megan and Josh: I wanted to write to you to tell you how pleased I was with the job Darnel and his crew did with the clean out of my relative’s home, one that was severely compromised by decades of hoarding and by dozens of cats.

I am a physician who is accustomed to being in control and guiding people through difficult, sometimes life-altering, decisions. However, nothing could prepare me for dealing with this situation, one in which I had no control and was completely dependent upon the honesty, integrity, and guidance of others. I am very glad that I happened to call your company first. Both you and Josh were very patient with my many questions. I was skeptical at first about bringing strangers into such a difficult and sensitive situation, and I felt many times like pulling back. However, with each call and email, you increased my confidence to the point where I committed to the process. Naturally, I still had concerns, but they disappeared immediately upon meeting Darnel and his crew and watching them work as hard as they did. They were as respectful to me and to the property as I imagine they would be to their own homes and family. They took time to find items (pictures and documents) that we needed to salvage. Further, Darnel gave me very useful suggestions as to how to proceed after the clean out. He and his crew were consummate professionals. I am forever indebted to them for helping me through this, and I am honored to now call them friends.

I hope you will use this letter to help others who are facing a similar situation. While they may feel overwhelmed, I can assure them, based upon my first-hand experience, that they can trust you and your company to expertly and respectfully guide them though it.

Christopher, Pittsburgh, PA

(Continue Reading) (Show Less)